Terms & Conditions
Last Updated: November 2, 2026 · Version 1.2
Service Summary
These Terms & Conditions govern your subscription to the ctrlF platform, our WhatsApp automation engines, multi-agent inbox, and self-hosted installation packages. By subscribing or using the service, you agree to comply with our acceptable use policies and WhatsApp’s Business Terms of Service.
1. Platform Services & Account Responsibility
ctrlF provides automated appointment follow-ups, interactive WhatsApp booking flows, and team collaboration tooling. You are responsible for maintaining the security of your business account credentials and ensuring your staff members use authorized access permissions.
2. Acceptable Messaging Policy (Anti-Spam)
You agree to use ctrlF strictly for legitimate, appointment-based and customer-consented communications. Bulk unsolicited spam messaging, misleading promotions, or harassment via WhatsApp is strictly prohibited and will result in immediate termination of service and suspension of your Meta WABA credentials.
3. Service Availability & SLA
We aim for 99.9% uptime across our hosted SaaS infrastructure. Message delivery times may be subject to Meta’s WhatsApp Business Cloud API uptime and recipient network connectivity.
4. Termination & Cancellation
You may cancel your SaaS subscription at any time via your dashboard settings. For self-hosted license agreements, license terms and software updates remain governed by your enterprise license agreement.